Air Export Agent

Job Title: Air Export Agent

Job Location: Indianapolis, Indiana
 

Key Responsibilities


* Coordinate end-to-end air export shipments, ensuring timely booking with airlines on behalf of customers.


* Communicate with customers, warehouse teams, airlines, gateway operations, and dispatch to guarantee smooth cargo movement.


* Monitor and follow up with air carriers and road transportation providers to track shipment milestones.



* Prepare and review all required export documentation in accordance with country-specific regulations, including Certificates of Origin, Cargo Manifests, NAFTA Certificates, Airway Bills, and other customer-required documents.


* Ensure accurate and compliant filing of AES (Automated Export System) for customs clearance.


* Maintain compliance with internal SOPs and customer-specific SOPs (cSOPs).



* Provide proactive updates to customers regarding shipment status and delivery commitments.


* Maintain continuous communication with overseas offices and carriers to monitor departure and arrival milestones.



* Audit shipment charges for accuracy prior to submission for payment.


* Confirm payment responsibilities based on agreed terms and review customer credit status when necessary.


* Ensure customer profiles are accurate and up to date.



* Process daily DHL Air Product ThermoNet shipments in full compliance with Air Product and GxP guidelines.


* Organize pickup and delivery for customers, ensuring adherence to customer SOPs and internal SOPs.


* Provide freight documents and monitor outbound cold chain processes, acting as escalation point for the central monitoring team.


* Handle operational escalations and provide required information for LifeTrack SOP and PMR reporting.


* Meet or exceed all Key Performance Indicators (KPIs).


* Perform additional duties as required.


* Support the Air Product team with pricing.


* Complete all assigned training within established timelines.

 

Skills & Requirements


* Exceptional customer service skills with strong communication and problem-solving abilities.


* Detail-oriented with excellent organizational and follow-up skills.


* Proficient in MS Office products.


* Experienced in handling DHL ThermoNet shipments.


* Trained and certified for DHL ThermoNet shipments under GxP guidelines.

 

Education & Experience


* High school diploma or equivalent (Associate or Bachelor’s degree preferred).


* Minimum 2 years of experience in air export operations or international logistics.


* Knowledge of export documentation, customs regulations, and cold chain processes.

Pay Range: $19.39 - $25.85/hr.

(Based on Experience)

Benefits (All Non-Union Employees)


* Compensation: Competitive base salary plus role dependent performance-based incentives.


* 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.


* Stock Purchase Plan: A...