CAR WASH GUEST RELATIONS

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Position Summary

The Automated Car Wash Attendant ensures the smooth, safe, and efficient operation of the dealership’s automated car wash.

This role monitors equipment, guides vehicles into the wash lane, maintains a clean and functional environment, and ensures every customer and service vehicle meets our appearance standards.

Ideal candidates are dependable, safety-minded, and comfortable working in a fast-paced, process-driven environment.

Essential Duties & Responsibilities



* Operate and monitor the automated car wash system, ensuring proper function and safety throughout each cycle.


* Guide customers or service vehicles into the wash lane; ensure proper vehicle alignment before activation.


* Inspect vehicles before and after wash cycles for debris, antenna issues, open windows, or anything that may hinder safe washing.


* Troubleshoot minor equipment issues and promptly report mechanical concerns to management or facilities teams.


* Perform basic daily maintenance: cleaning sensors, clearing tracks, removing debris, and ensuring chemicals/soaps are stocked.


* Keep the wash bay, surrounding areas, and equipment room clean, organized, and safe at all times.


* Communicate effectively with service advisors, porters, and technicians to maintain workflow and minimize bottlenecks.


* Assist customers with questions about the wash process (when used for retail or customer-facing scenarios).


* Follow all safety protocols for machinery lock-out/tag-out and chemical handling.


* Support additional service department tasks as needed during peak periods

Key Competencies



* Safety Awareness: Understands and respects automated machinery, PPE requirements, and lock-out procedures.


* Process Orientation: Follows established wash cycles, checklists, and equipment routines.


* Attention to Detail: Ensures clean, presentable vehicles exiting the wash.


* Mechanical Aptitude: Ability to notice irregularities, noises, or issues before they become failures.


* Teamwork: Works effectively with service leadership and porters.


* Reliability: Consistently present, punctual, and dependable.

Physical Requirements



* Ability to stand and walk for extended periods.


* Ability to lift 25–50 lbs.

for chemical containers or equipment parts.


* Comfortable working in wet, humid, and varying climate conditions.


* Frequent bending, reaching, and repetitive movements.

Preferred Qualifications



* Experience with automated car wash systems (tunnel, touch-free, friction, etc.) preferred but not required.


* Valid driver’s license with insurable driving record preferred.


* Basic maintenance or mechanical troubleshooting experience is a plus.

Performance Expectations / KPIs



* Equipment Uptime: 98%+ wash availability with proactive maintenance.


* Cycle Efficiency: Wash throughput meets daily service volume demands.


* Vehicle Quality: Meets inter...