IT Director, Experience Design (XD)

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Technology Product & Platform Management

Job Sub Function:
Experience Design

Job Category:
People Leader

All Job Posting Locations:
New Brunswick, New Jersey, United States of America, Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson Technology (JJT) is currently recruiting for a Director, Experience Design (XD), to lead the enterprise sub-chapter design organization.

This includes working with our Corporate Business Technology, Technology Services and Information Security & Risk Management teams.

At JJT, we shape the future of healthcare by unlocking the power of people, technology, and insights.

We collaborate as trusted allies across functions, sectors, and regions to align business strategies with technology solutions that drive outcomes that matter and experiences that delight.

This position will be based in New Brunswick and Raritan, NJ.

This role will lead the JJT Experience Design Enterprise Sub-chapter, partnering across J&J’s enterprise functions, and international regions to craft innovative digital experiences and capabilities that are relentlessly people centric.

From guiding patients through treatment to enabling employees to work seamlessly from anywhere, our digital tools infuse our products with novelty, dexterity, and ease.

Key Responsibilities:

Strategic Design Leadership & Advocacy


* Drive enterprise-wide XD strategy as a strategic leader, aligning with J&J’s business priorities and values. 


* Inspire and grow a high performing, people-centric XD Enterprise Sub-Chapter  organization, while advocating for design at the executive level


* Execute strategic partner utilization for elastic demand leveraging key strategic vendors.

Cross-Business & Functional Collaboration


* Partner with leaders across HR, Quality, Legal, Finance, Corporate Affairs, Tech Services, Information Security, and more to co-create integrated, scalable experience solutions.


* Facilitate alignment across diverse stakeholder groups through design sprints, workshops, and co-creation sessions.

Experience Design Execution


* Oversee the creation of design artifacts and frameworks – including personas, journey maps, service blueprints and prototypes – across key touchpoints


* Deliver and manage Experience Design Products and Solutions including the Global Design System.


* Ensure digital accessibility principles are embedded i...