Quant Analytics Associate Senior - Consumer Feedback and Communications

The Consumer Feedback and Communication Group Analytics group leverages Big Data tools to analyze customer and specialist behaviors, preferences, and feedback.

Working closely with the Customer Care Office, we use complaints analysis and direct feedback data to identify trends, trouble-spots, and opportunity areas across our businesses.

We dig deep into the data to uncover root causes and provide actionable recommendations to improve Customer Satisfaction, Employee Satisfaction, and Profitability.

As Quant Analytics Associate Senior within the Consumer Feedback and Communications Group (CFCG), you will manage the delivery and presentation of studies and insights to the businesses you support.

You will stay closely connected to the business, anticipating changes, and identifying new areas for analysis and reporting.

You will lead recurring meetings to present findings to senior and executive leadership.

Your strong presentation skills and a robust analytical and statistical background are essential.

Job Responsibilities


* Foster productive teamwork, establishing open and trusting relationships between the Business team and Analysts, and create a climate where people are committed to sharing information.


* Take vaguely-defined business challenges, vet approaches for conducting analytical studies, and coordinate completion of those studies.


* Demonstrate technical expertise to interpret reports, analyze data, and recommend solutions.


* Be comfortable with various forms of statistical analysis, such as regressions, chi-square, ANOVA, and more.


* Build solid business cases that justify and drive business decisions.


* Make routine decisions for the best course of action and drive process solutions.


* Understand financial reviews and correlate profit/loss impact to process improvements


* Recognize patterns and connections in information from different sources and evaluate their business implications.


* Demonstrate the ability to understand the Voice of the Customer (VOC) and recognize recurring themes in calls.


* Communicate clearly and concisely with Executive Management regarding recommendations, improvements, and initiatives, while representing the team in inter-department projects and influence agendas and project plans.


* Maintain composure and a positive attitude during stressful situations.

Required Qualifications, Capabilities and Skills:


* Bachelor's degree in Math, Economics, Statistics, or equivalent experience.


* Experience querying data (e.g., Oracle, Teradata, SQL Servers).


* Working knowledge of banking systems (MSP, VLS, Closer, Quest, CA, etc.).


* Strong problem solving and decision making skills.


* Strong communication and presentation skills - both written and oral.


* Strong knowledge of all Office applications (MS Excel, MS PowerPoint, MS Access, Visio).


* Ability to work in an extremely fast-paced environment.

This position is Monday - F...