Senior Product Associate - Claims and Disputes Fraud Operations

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Claims and Disputes, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities



* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery


* Considers and plans for upstream and downstream implications of new product features on the overall product experience


* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers


* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle


* Writes the requirements, epics, and user stories to support product development


* Analyzes contact volumes and customer journey/friction points across a variety of channels to drive product feature prioritization


* Refines strategies and solutions to enhance self-service utilization and reduce customer contact volume

Required qualifications, capabilities, and skills



* 2+ years of experience or equivalent expertise in product management or a relevant domain area


* Proficient knowledge of the product development life cycle activities including discovery and requirements definition, and strong use of planning and strategy tools such as Jira Align and Agile


* Excellent written, visual, and verbal communication skills


* Rigorous, logical thinker with ability to identify and articulate rationale, assumptions, and risks


* Developing knowledge of data analytics and data literacy


* Direct experience in check fraud prevention and management


* Proficient in using collaboration platforms such as Confluence and SharePoint to drive project documentation and team alignment

Preferred qualifications, capabilities, and skills


* Experienced in leveraging SQL and SAS for efficient data extraction and analysis, enabling actionable insights and informed business strategies

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and c...