EFP - Casa Grande Customer Service Representative

Customer Service Representative

Position Summary:

The customer service representative acts as a liaison between manufacturing activities and the customer.

This position reports to the Customer Service Supervisor.

Key Duties Include:


* Perform all job duties in a safe, compliant, and efficient manner.


* Receive, review, and process customer orders accurately.


* Enter and maintain data in the company's MRP system and internal databases.


* Receive and enter purchase orders (P.O.s) into the system.


* Set up new customers following established processes and system requirements.


* Create and manage packing slips, shipping labels, and billing documents.


* Coordinate shipments, send booking requests to shipping lines, and track shipping information.


* Maintain organized shipping records, including statements of origin, shipping costs, products shipped, and receipt dates.


* Send and receive data electronically; email invoices to customers and prepare copies for Accounts Receivable and Accounts Payable.


* Compile, distribute, and file reports and documents as needed.


* Maintain accurate computer and manual records.


* Provide administrative support including answering phones, greeting visitors, and updating records.


* Interact frequently with customers, suppliers, team members, and management to support business needs.


* Maintain strong customer relationships and escalate concerns to the Customer Service Supervisor when necessary.


* Problem-solve shipping issues such as route changes, delays, or rush requests.


* Maintain a safe, clean, and organized work environment.


* Perform other duties as assigned by the supervisor.

Qualifications:

For success, must maintain strong working relationships and communicate in a professional and courteous manner to customer and team members.

The position also requires the following key knowledge, skills, and abilities:


* High school diploma or G.E.D.


* Ability to read, write, and speak English language


* Typing proficiency and data entry accuracy


* Computer skills, including basic skills in Microsoft Word and Excel


* Basic math skills, including adding, subtracting, multiplication and division using a calculator


* Ability to sit for extended periods of time


* Ability to use hands and fingers


* Ability to stand and walk


* Ability to lift and carry up to 20 pounds


* Ability to push and pull up to 10 pounds

Company Overview:

An industry leader in providing practical solutions to foam molding and fabrication, EFP has a diversified product offering and serves the pharmaceutical, biotech, medical, automotive, recreational vehicle, appliance, plumbing, consumer goods, and building and construction industries.

The company is headquartered in Elkhart, Indiana and has manufacturing locations in Elkhart, Indiana, Decatur, Alabama, Nashville, Tennessee, Casa Grande, Arizona and Evansville, Indi...