Director of Professional Services

i2 Group, a Harris Computer company, is hiring for a Director of Professional Services on a permanent, full-time, remote (UK) working basis.

As a Director of Professional Services, this professional will be responsible for managing and growing the department, overseeing the delivery of high-quality software solutions and services.

The Director will play a critical role in shaping the strategic direction, optimizing processes, and driving operational excellence.

They will possess excellent strategic thinking and proven organizational, and leadership skills.

Position Overview

As Professional Services Director at i2, you will lead the International Professional Services team, ensuring the successful delivery of client projects and services worldwide.

You will also support the consolidation of performance metrics and reporting with the Americas team, driving consistency and excellence across regions.

Reporting to the VP Client Operations, with a dotted line to the EVP, you will manage a team of program, training, technical, and delivery leaders, fostering collaboration and continuous improvement.

Key Responsibilities

Leadership & Team Management



* Lead, mentor, and develop the International Professional Services team, including Program Manager, Training Manager, Technical Leader, and Services Delivery Lead.


* Foster a culture of collaboration, high performance, and professional growth.


* Support cross-regional alignment and best practice sharing with the Americas team.

Service Delivery & Client Success



* Oversee the delivery of professional services projects, ensuring high-quality outcomes and client satisfaction.

Drive operational excellence, resource allocation, and project management across international engagements


* Support the driving of PS sales engagement through packaging, upsells, clear SOWs and continued pipeline growth, actively seeking out opportunities and looking for new innovative ways to bring our services to clients/partners.


* Collaborate with sales, product, and client operations teams to support seamless service delivery.

Performance Management & Reporting



* Consolidate and analyze service delivery metrics and financials, supporting unified reporting with the Americas team.


* Provide accurate and timely forecasts, performance updates, and recommendations to leadership.


* Identify opportunities for process improvement and efficiency gains.

Strategic Initiatives



* Contribute to the development and execution of professional services strategy in alignment with i2’s goals.


* Represent Professional Services in leadership forums, supporting strategic decision-making and organizational growth.


* Support the development of new service offerings and training programs to meet evolving client needs.

Stakeholder Engagement



* Build and maintain strong relationships with clients, partners, and internal stakeholders.


* Act as an escalation ...