Customer Service Representative - Bilingual Spanish, Healthcare

Description & Requirements

Youtube Video

Location: On-site in Phoenix, AZ
Starting Pay: $19.16/hr.

plus a $750 new hire bonus and up to $1,800+ in other potential bonuses!

*
Schedule: Limited-Service Full-Time positions available

Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter

Evening and night shifts have a 10% shift differential for hours worked between 7 p.m.

and 5 a.m.

Make a Difference and Empower People to Navigate Healthcare with Confidence

Are you bilingual and passionate about helping others? Maximus is looking for Bilingual (English/ Spanish) Customer Service Representatives (CSRs) who can provide exceptional support to individuals navigating healthcare programs.

If you're dedicated, compassionate, and eager to grow, we want you on our team.

You'll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits.

Maximus offers paid, thorough training to prepare you for success.

Pay & Benefits

We provide a competitive package designed to support your success both inside and outside work:

- Competitive Compensation:


*
+ $19.16/hr base pay + 10% shift differential
+ $750 new hire bonus and up to $1,800+ in bonus opportunities, including training completion and referrals

*


* Company-paid medical coverage


* Invest in your ongoing education and development


* 401(k) with company match


* Paid time off, sick leave & 11 paid holidays


* Employee Assistance Program (EAP), wellness resources, and employee discount programs


* Flexible schedules that meet your lifestyle


* A supportive environment with career development and promotional opportunities


* No cold calls, sales, or collections involved!



*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.

telephone, emails, web chats, or written letters).

- Calls are basic and routine.

- Uses computerized system for tracking, information gathering, and/or troubleshooting.

- Provides feedback when needed, provide input on call trends, processes, procedures, and training.

- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

- Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing

- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read...