Manager, Customer Development

Manager, Customer Development

Job Description

Your Job

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

Role Overview & Primary Accountabilities:

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU.

The incumbent is responsible to achieve the company’s strategic objectives by leveraging his/her knowledge of KC products and categories, internal and external sales and marketing data, customer management, negotiation, Modern Trade operations (market knowledge) and trade operations.

Adequate management and influencing skills to solve customer’s issues, and to motivate merchandiser/promoter team towards achieving key objectives.


* Develops, implements, monitors business plans towards the achievement of targets in Modern Trade accounts.

Responsible for the achievement of sales KPIs of the assigned region, which covers international key accounts hypermarkets and local chain supermarkets.

Contributes to the growth and operating results of the company by developing KC’s business in these direct accounts.


* Manages Trade Promotional budget and the allocated Trade Fund to generate the desired profitable sales mix and develop plans to address variation versus Budgets and provide demand forecast for responsible area.


* Initiate, develop, implement and evaluate promotion strategies and activities with assigned customers according to annual sales, marketing and category plans.

Consistent application of business management and analysis tools (PTCS, SPO) to support total responsibility for assigned Trade Promotion Funds.


* Responsible to provide daily customer engagement and business building activities to customers in the assigned region to ensure sales targets are achieved within budget spend rate.

Manages and provides direction to the team of merchandisers and promoters to do in-store execution in-line with the agreed business plans.

Engages customers at varying positions and levels of experience and establishes strategic, cross-functional relationships and regular dialogue with key stakeholders.


* Implement Customer’s Trading Terms, Joint Business Plans, Quarterly Business Review,...