Onsite IT Site Administrator (Technology Specialist)

Onsite IT Site Administrator (Technology Specialist)

Job Description

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

In this role, you will:


* Network Support: Installs and supports network equipment with guidance from Network Operations team.


* Server Support / Maintenance: Coordinates or performs New Physical or Virtual Server installation, IOS Upgrades, critical patching, and maintenance with assistance from the Server Team.


* PC Support / Deployment: End to end roadmap ownership including; ordering, imaging, troubleshooting, and maintaining accurate inventory management through Service-Now.


* Printing Services: Manage multi-function device and printer fleet – Procures and provides basic support, escalates issues to printer vendor.


* Unified Communications (Voice/Video) Support: Installs and supports UC equipment with assistance from UC Operations team.


* Mobility Services: Assist with new equipment requests and some configuration.


* Surplus Coordination: Documents and coordinates IT hardware surplus equipment process for inventory purposes and asset disposal.


* Supports Operational Excellence within the site(s) of responsibility:
+ Provides operational support to the Mill related computer systems and installed applications, resolves minor infrastructure problems, and escalates higher impact issues.
+ Leads the planning and execution of Mill infrastructure projects.
+ Manages and coordinates local Infrastructure vendors work at site.
+ Ensures LAN/WAN and related computer systems are compliant within established control procedures.
+ Review and control access to MDF and other sensitive areas with established control procedures.
+ Maintains site IT Business Continuity Plan.
+ Maintains a 1 to 3-year IT plan.


* Liaison between Mill and Technology Teams: 
+ Seeks out and relays future technology recommendations between mill and centralized technology teams.
+ Coordinates technology recommendations and changes from other IT teams.
+ Performs site IT administration support, requests new employee accounts (LAN, email, etc.), provides IT on-boarding training.

Procures IT infrastructure components according to KC established procurement process.
+ Provides education to Mill users on KC available technologies and their proper use.

Manages communication plan for recent technologies implementations.
+ Facilitates collaboration between stakeholders who share com...