Key Account Manager

Role Purpose: 
The Key Account Manager (KAM) is responsible for driving revenue and profitability from a portfolio of Key/strategic customers.

This role focuses on consultative selling, account development, and delivering exceptional customer experience while representing DHL Express Egypt as a trusted logistics partner.
Key Responsibilities:
Account Development & Growth / Acquisition:


* Always act as an ambassador for DHL and attend to customer needs in a professional, friendly and courteous manner


* Ensure that a high level of professional rapport is developed and maintained with all customers


* Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required


* Manage and develop a specific group of customers with the objective of continuous growth across all products Manage, Maintain and improve the customer’s business profitability

Client Relationship Management


* Build and maintain multi-level relationships with key decision-makers.


* Conduct quarterly business reviews to assess performance and identify growth opportunities.


* Ensure timely resolution of service issues through coordination with internal teams.

Market & Competitive Analysis


* Monitor competitor activities and market trends.


* Design strategies to defend and grow market share.

Cross-functional Collaboration


* Work closely with Customer Service, Operations, and Regional Sales teams.


* Lead initiatives to implement new solutions for strategic accounts.

Qualifications, Experience and Competencies
Education & Experience


* Bachelor’s degree in business, Logistics, or related field.


* 3–4 years of experience in B2B sales or account management (preferably in logistics/express industry).


* A proved track in sales performance and achievements.

Skills & Competencies


* Strong consultative selling and negotiation skills.


* SLNB completion


* Excellent communication and presentation abilities.


* Analytical mindset with strategic planning capabilities.


* Proficiency in English and Arabic.

     
Personal Attributes


* Customer-centric and results-driven.


* Resilient, proactive, and able to work under pressure