Weekend Move-In Coordinator/Concierge

As the first point of contact, you will warmly greet and assist prospective residents, families, and guests.

You will lead community tours with confidence and professionalism, highlighting our services and demonstrating the exceptional care experience we provide.

Using our CRM system, you will follow up on new inquiries, maintain accurate lead records, and proactively nurture relationships to support move-ins.

Your ability to communicate clearly, respond promptly, and create trust will be essential in helping families feel supported and informed.

In addition, you will manage front-desk operations, including phone management, visitor check-ins, mail handling, appointment scheduling, and maintaining an organized concierge area.

Because this position supports a care environment, strict confidentiality and adherence to protected health information guidelines are required.

If you are a warm, polished professional with strong customer service instincts and an interest in sales, this is an outstanding opportunity to make a meaningful impact while ensuring every visitor and family receives an exceptional experience Work Schedule is Saturday & Sunday 9am - 5pm..

Essential Duties • Provide general administrative and clerical support.

• Greet, tour and welcome prospective residents, and other visitors with a friendly and positive demeanor.

• Answer telephone calls and take messages or forward calls.

• Check visitors in and direct or escort them to specific destinations.

• Inform other employees of visitors' arrivals and cancellations.

• Maintain visitor sign- in log.

• Handle incoming and outgoing mail • Schedule appointments and maintain meeting room bookings.

• Maintain and tidy the concierge area.

• Perform other duties as assigned.

• Agree not to disclose residents' protected health information and promptly report suspected or known violations of such disclosure to the Executive Director.

• Maintain the confidentiality of all resident care information including protected health information.

Report known or suspected incidents of unauthorized disclosure of such information.

Supervisory Requirements This position has no supervisor responsibilities.

Individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 25 pounds.

Prolonged use of a desktop or laptop computer.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, and talk, read or hear.

Frequent use of all office related equipment to include; copier/scanner/fax, telephone, and calculator.

No travel required Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is typically low to moderate.

Additional I...