Vice President of Hospitality and Guest Experience

About Us:

Welcome to the Raleigh-Durham Airport Authority, where we operate RDU International Airport, a vital hub connecting North Carolina to the world.

In 2024, our teamwork helped us serve 15.5 million passengers, generate a $24.1 billion economic impact, and our dedication to excellence has been recognized with a Top Five passenger satisfaction ranking in North America.

We're a tight-knit team where accountability and collaboration are our guiding principles, and safety is our top priority.

Whether your role is indoors or outdoors, you'll be part of a supportive environment that values your contributions.

We believe in investing in our people, offering competitive benefits and professional development to help your career take flight.

About You:

You embody core values that will play a pivotal role in connecting our community to places and the people who matter most.

Your commitment to continuous learning will drive innovation and growth, while your unwavering integrity ensures that our brand remains trustworthy and reputable.

Your respect for colleagues and clients alike fosters a collaborative and positive environment.

Your dedication to excellence in every task you undertake will elevate our brand’s standards.

Lastly, your team spirit will unite our efforts and amplify our collective success.

About the Role: 

Raleigh-Durham Airport Authority seeks a visionary leader to elevate every aspect of the passenger journey.

As Vice President of Hospitality and Guest Experience, you’ll chart the course for world-class service across RDU’s Terminals 1 and 2—blending operational excellence with the warmth of true hospitality.

This role leads the airport’s hospitality strategy, inspiring teams and shaping programs that ensure every traveler feels welcomed, cared for, and valued.

Like a skilled pilot anticipating every turn, you’ll drive proactive engagement, seamless operations, and a culture of excellence that exceeds expectations.

If you’re ready to guide RDU to new heights in customer experience, we invite you to come on board.

Compensation:

Maximum – Based on experience

Minimum - $141,790

What You’ll Do: 

Hospitality Strategy & Terminal Experience


* This role also ensures that all hospitality initiatives are aligned with RDU’s broader brand promise and is responsible for creating a seamless sense of place that reflects the spirit of the region while meeting global expectations for service quality.


* Develop and execute a unified hospitality strategy across all guest facilities, including Terminal 1 and Terminal 2, that enhances the guest journey and reflects the airport’s brand.


* Drive consistency and excellence in all aspects of the guest environment, including cleanliness, service interactions, and visual presentation. 


* Coordinate efforts to incorporate feedback from community partners, including tourism and business development agencies, to elevate the airport’s role as a gateway to...