Spa Retail Clerk/Cashier

About Us

At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people.

For over a century, our iconic resort has set the standard for luxury and service in the Bay Area.

We take pride in creating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues.

Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area.

Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview



* Clock in and out on time for shifts and meal breaks.


* Arrive ready for your shift, abiding by uniform standards in all areas.


* Attend scheduled staff meetings.


* Use a quiet voice in all spa areas.


* Read departmental postings, your professional email, and all written communications daily, as you will be held accountable for knowing that information.


* Utilize Teams for internal communication throughout your shift.


* Greet guests warmly with a smile and eye contact.


* Interact with guests in a friendly, service oriented manner.


* Effectively and efficiently utilize all functions of the Book4Time appointment system that pertain to your role.



* Refrain from discussion of politics, salary or company information in public areas.


* Perform department opening and closing procedures (opening and closing your register, preparing for the day by reading guest reservation notes, checking in with the manager on duty for daily updates, completing all paperwork correctly at the end of your shift, etc.)


* Efficiently and accurately check guest in and out and process payment correctly.


* Correctly utilize the notes system in Book4Time.


* Have guests sign the electronic intake form, and communicate any special needs to applicable colleagues/therapists.


* Assist with straightening and filling retail merchandise.


* Have knowledge of Spa and Boutique product lines, and/or where to find this information.


* Actively promote retail sales by engaging genuinely with guests.


* Promote sales of treatments with a priority to up-selling and suggestive selling to guests.


* Be knowledgeable about spa offerings and benefits to communicate with guests.


* Monitor loss pre...