Night Manager

Night Manager – Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall

Nestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination has arrived – discover the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms.

One of Melbourne’s most iconic CBD arcades has been reimagined with the redevelopment of "Melbourne Walk," now home to IHG’s first Australian dual-branded hotel project.

Open the door into Hotel Indigo, and guests can expect local character, modern design and warm, professional service with a vibrant and individual flavour, bringing the edgy laneway neighbourhood of Little Collins Street to life.

Making the most of the retail haven, Holiday Inn will offer a modern, fresh and friendly stay for a wide variety of guests coming to enjoy the convenience and value they know and love from Holiday Inn, and all that Bourke Street Mall has to offer.

As Night Manager, you’ll take charge of the hotel during overnight hours, ensuring a safe, secure, and smoothly run operation.

You’ll be responsible for managing guest experiences, overseeing team performance, and ensuring the accurate and timely completion of the night audit.

With a calm, confident presence, you’ll lead by example, responding to any issues with professionalism while supporting overnight colleagues through hands-on leadership and coaching that promotes growth, engagement, and a positive working environment.

A little taste of your day-to-day


* Ensuring that the standard operating procedures (SOPs) for the front office department, specifically for the Night Audit function and overnight shift duties are in place and being followed.


* Ensure the front office team delivers a great service, professional attention and personal recognition


* Ensure guests are greeted upon arrival and make time to engage with guests.

Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction


* Conduct routine inspections of the hotel grounds and take immediate actions to correct any deficiencies


* Provide cross-functional support by assisting other departments as required, promoting a collaborative and seamless guest experience.


* Ensure colleagues are properly trained and have the tools and equipment to carry out job duties


* Assist Management with induction, on-boarding, training, and development of colleagues as a part of the Performance Management Cycle.


* Manage and oversee all hotel operations on shift


* Oversee night audit function and preparation of daily financial reports.

Work closely with our finance team to ensure the auditing and reporting process has a high level of detail overnight


* Be the first responder – know how to respond to emergency situations

What we need from you


* Three years of guest service/hot...