Experience Design Senior Associate

Join as a key team player in experience design, contributing to impactful user experiences in the digital financial space.

Be part of a team that values creativity, collaboration, and customer-centric innovation.

As an Experience Design Associate in Home Lending, Chase MyHome team, you will play a crucial role in conceptualizing, structuring, and detailing our offerings within the context of a broader user journey.

Collaborate with senior UX leads to execute tasks and projects that align with established policies and procedures.

Your work will directly impact mid-sized features or small collections of features, ensuring a seamless and inclusive user experience.

Contribute to the team's decision-making process and help drive customer-centric innovation strategies, while continuously developing your expertise in design-focused areas.

Job Responsibilities


* Contribute to the design and development of user experiences for mid-sized features or small collections of features, ensuring alignment with user needs and business goals.


* Apply interaction design principles to create seamless and engaging user flows across web, mobile, and branch platforms.


* Participate in iterative design processes, incorporating user feedback and insights to improve the overall user experience.


* Support the implementation of inclusive design practices, considering diverse backgrounds and abilities.


* Gather information on market trends, user research studies, and user behavior analyses to inform design decisions and contribute to strategic thinking.

Required Qualifications, Capabilities, and Skills


* 2+ years of experience or equivalent expertise in experience design or a related UX discipline within the digital product space.


* Experience in visual design and interaction principles, focusing on creating aesthetically appealing and functional digital experiences.


* Proficiency in storyboarding, wireframing, and prototyping to effectively communicate and refine design concepts.


* Familiarity with accessibility guidelines, inclusive design practices, and assistive technologies.


* Exposure to industry-standard design and prototyping tools (e.g., Figma, Sketch, or Adobe Creative Suite).

Preferred Qualifications, Capabilities, and Skills


* Experience designing user journeys leveraging AI for personalization, automation, and predictive features.


* Proficiency with AI-powered design tools and rapid prototyping platforms.


* Ability to collaborate effectively with technical teams to create intuitive, user-centered AI experiences.


* Commitment to ethical, inclusive, and accessible design for AI-driven products.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We...