Wire Transfer Specialist I

Rockland Trust is currently seeking a Wire Transfer Specialist I to work in the Deposit Operations Department in Plymouth.

This position will process incoming and outgoing wire transfers throughout the day and perform a variety of customer service duties including maintaining customer agreements and processing domestic collection items.

Primary Duties and Responsibilities:


* Process outgoing domestic and international wire transfer transactions in accordance with established policy and procedures.


* Review wire transfer requests for accuracy and validate authorizations.


* Perform callback verification to confirm transaction details and authenticity of transactions.

Process incoming wire transfers received through the Federal Reserve Bank and ensure timely credit to customer accounts.


* Monitor account/transaction activity to identify potential fraudulent wire transfer requests.


* Perform research related to wire transfer investigations as requested by customers and business units.


* Perform daily reconciliations with the Federal Reserve and other correspondent banks.


* Maintain business and consumer Wire Transfer Agreements and customer information files.


* Process domestic collection items


* Post entries and reconcile general ledger accounts associated with wire transfer and foreign exchange fees


* Ensure Compliance regulations are being met.


* Communicate both written and verbally with all levels of management, commercial and retail customers, branches, vendors, Federal Reserve and other corresponding banks.


* Performs other job related duties as required.

Qualifications:


* Must be a detailed-oriented individual with strong communication/interpersonal skills.


* Ability to work under strict deadlines


* Must be self-motivated and show initiative in new learning opportunities


* Excellent verbal and written communication skills


* Proficient with Microsoft Office. 


* Learn to work with updated technology (i.e.

Online Banking etc). 


* Must have a strong ability to prioritize and manage multiple tasks on a continued basis.


* Experience with Digital Products.


* Experience within the financial services industry, preferably in banking.


* Ability to prioritize multiple tasks effectively

Education and/or Experience Requirements


* High school diploma or equivalent required.


* Banking/wire knowledge is a preferred.

Our goal is to offer our colleagues the most generous benefits package possible.

We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance.

Benefits include: A competitive commission plan, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, paid illness time, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an Award Winning Wellness program and much more!

At Rockland T...