Product Manager - Voice

Job Description:

At Sparklight and Cable One, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

As Product Manager - Business Voice, your responsibilities will include managing the roadmap and complete lifecycle for all Business Voice products, as well as evaluating and developing new product ideas and enhancements to existing products to meet customer needs and drive market success.

The current voice portfolio includes Hosted PBX, POTS lines, PRI, SIP, complex multi-line business phone systems, metered long distance and toll-free, and Hosted Voice handsets.

Cable One operates in ILEC, CLEC, and VOIP regulatory environments, and delivers services over Fiber, HFC, and DSL.

What you will do to contribute to the company's success


* Manage the complete lifecycle of assigned products from concept to retirement.


* Ensure cross-functional team support on all aspects of product design, development, and execution.


* Drive business analysis and experimentation, capturing insights that inform product design and development.


* Monitor customer experience and identify/recommend enhancements to improve the experience and lead to greater product adoption.


* Work closely with the Business Sales team to understand customer needs and pain points and drive product enhancements to address them.


* Research and understand the competitive landscape in order to provide the products and features necessary for our success.

Qualifications


* 5+ years' relevant experience


* Experience with business voice services and platforms


* Proficient with Microsoft Office

Core Competencies


* Committed: Values each customer, while working hard to keep their business and support our communities.


* Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.


* Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.


* Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:


* Medical, dental, and vision plans - start when you start!


* Life insurance (self, spouse, children)



* Paid time off (vacation, holiday, and personal/sick days)


* 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)


* Group Legal plan with Identity Theft Protection

Additional Perks
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