AVP, Operations Manager

JOB DESCRIPTION

The AVP - Excess Casualty Operations position manages and directs the daily workflows and performance of their Underwriting Associate team.

This role reports to the VP - Operations and will also effectivity collaborate with North America Field Operations and the Excess Casualty Underwriting leadership team to provide superior customer service, quality, and workflow/process management.

The position will include training and development as well as direct management of the staff.

The ideal candidate will have a working knowledge of Chubb Systems and Workflows/Processes.

Position Responsibilities:

People/Performance Management


* Manage UA team to meet/exceed NA Operations performance metrics.


* Develop UA Talent through oversight of training and development planning/execution/monitoring.


* Collaborate with Major Accounts Underwriting counterparts to assure mutual priorities are achieved.


* Actively engage with direct reports to provide coaching on performance to develop and maintain skills/competencies.

Address performance issues promptly through the performance improvement process.


* Deliver regular, results driven feedback tied to performance goals/metrics.


* Maintain an open and collaborative engagement with staff that encourages diversity of thought.


* Assure adoption of standardized UA Role/Responsibilities and adherence to corporate workflows.


* Assure timely completion of performance reviews, goal setting and compensation administration.


* Create and execute plans to retain high potential employees.

Process Management


* Assure operational team adherence to underwriting/regulatory/Compliance guidelines, and quality goals.


* Review and communicate all process/workflow changes/enhancements and assure UA adoption.


* Review workflows and escalate any process improvement suggestions to Service Leader.


* Manage and oversee workload capacity of each team member and allocate resources appropriately to meet business needs.


* Assure UA adoption of corporate automation strategies and deliverables.

Service and Financial Management


* Manage the month-end closing processes to assure all service delivery goals are met, including all financial and premium bearing registrations.


* Function as point of contact for Excess Casualty business partners regarding operational processes, service, and people management.


* Demonstrated familiarity and use of key metric tools to monitor and manage our service deliverables.


* Be actively engaged with all business partners to assure service and quality results are maintained, and Workflow and Process and resources are effectively deployed.


* Partner with the Billing and Collections Service Team to resolve financial discrepancies and open issues.

QUALIFICATIONS

Education

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With operations in 54 countries, Chubb provides commercial and personal property and casu...