Commercial Customer Support

What will you do?


* Provide first level general support pre-sales and post-sales, telephone, mail and electronic to SE customers and partners or assure a proper escalation to the first level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools;


* Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer's support needs;


* Order Management: enter, change, manage requests related to orders in cooperation with country representatives;


* Provide support to the customers for commercial and logistic returns product;


* Provide support to the customers for solving the logistic and commercial complaints;


* Proactive information communication;


* Complete documentation and follow up on all commitments and customer details;


* Actively create/modify knowledge database;


* Collaborate with Marketing on new product launches


* Ongoing proactive research and learning about new products, technologies and applications;


* Participate in the interaction center's continuous improvement process;


* Liaise between customers, After-Sales and Marketing regarding Product Quality Returns.


* Acts as back-up for the colleagues who offer customer service support in the same language when they are not in the office and/or for the colleagues who offer support in a different foreign language in English when they are not available.

What qualifications will make you successful?


* Education: Associate's Degree requested, Bachelor's Degree preferred;


* Fluent in English;


* Previous experience in customer support or sales is desirable;


* Working electrical knowledge an advantage.


* Ability to multi task (logging queries while speaking with customers);


* PC skills (Microsoft, Windows, ERPs);


* Basic aptitude for learning technical concepts essential;


* Excellent interpersonal, communications and time management skills;


* Ability to work on own initiative, but also as part of a team;


* Strong verbal and written communication skills are required;


* Flexible and having the ability to learn quickly;


* Previous CRM experience an advantage.

#LI-AP6

What's in it for me?


* Flexible work schedule and home-office options (hybrid);


* A wide range of benefits: Bookster, Wellington platform, Meal tickets, discounts at several partners;


* Medical & healthcare options: Private medical subscription; Life insurance;


* Mental healthcare: Employee Assistance Program (24/7 online counseling)


* One day off to celebrate your birthday with your beloved ones;


* Hands-on training and access to our technical labs;


* Development Plan through Career path and coaching;


* Open Talent Market - a platform where you can easily find your next challenge, an exciting project, or a cool mentor;...