Customs Operations Supervisor

Position: Customs Operations Supervisor

Job Location: Port Huron, MI

​We have an exciting opportunity for a Customs Operations Supervisor, to supervise a team of Customs Operations Specialist/Clerks and coordinate all customs clearance activities.

Supervise a team of Customs Operations Specialist/Clerks performing the duties:



* Duty Finalization


* Check processing


* Intercompany Invoice Mailing


* Trucker Payable


* Bond Department


* CAT


* Customer Maintenance


* POA

Key Responsibilities:


* Manages productivity and develops initiatives for efficiency improvements


* Identifies training needs and opportunities to develop a highly skilled Customs Operation Team


* Ensures all work is assigned department/team is completed in a timely and efficient manner


* Supports in KPI achievements by monitoring and driving performance evaluation Customs Operation Specialist team members


* Ensures operational adherence to compliance standards of federal and foreign regulations governing the shipment, receipt and documentation of imported/exported products being shipped through all DFG facilities


* Ensures operational adherence to defined processing standards


* Handles escalations (e g dispute with internal/external customers)


* Interacts with Customer Service, Product, and Global Service Centers, if required


* Typically supervise a large team of associate level employees/or lower level employees in Supervise and coordinates customs clearance activities in the customs house brokerage or gateway environment in an, efficient and cost-effective manner.



* Ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products being shipped through all DHL facilities.


* Establishes, monitors, and revises policies, procedures and service standards for customs clearance operations.


* Ensures all policies and procedures are consistently administered.


* Responsible for meeting key performance indicators targets for a given product.


* Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff.


* Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes.


* Recommends process improvements for area; identifies, defines, and develops solutions to issues and problems that are not immediately evident in existing systems.


* Focused on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances.


* Provides guidance and training.


* Provides input to hiring, firing, layoff, promotion, reward, and other decisions.


* Manages overtime.


* Majority of time is focused on supervising employees who perform service, production, or support...