Cobrand Acquisitions and Onboarding Product Manager

As the Cobrand Acquisitions and Onboarding Product Manager within the Cobrand Cards organization of Card Services, a key business within Chase's Consumer & Community Banking group, you will collaborate with internal and external partners to deliver innovative, secure, and streamlined user experiences, leveraging technical expertise in APIs and data integration.

Job responsibilities:


* Strategy & Execution: Develop and execute strategies for digital card acquisition and onboarding, focusing on both incremental improvements and transformational initiatives.


* Technical Delivery: Lead the design and delivery of API-based solutions and data integrations to support seamless customer onboarding and acquisition experiences.


* Partner Collaboration: Work closely with Cobrand Partners, technology teams, and third-party vendors to understand needs, define requirements, and deliver optimized digital journeys.


* User Experience Optimization: Evaluate and enhance partner digital journeys to maximize card acquisitions and streamline onboarding, ensuring minimal friction and high conversion.


* Stakeholder Management: Build strong relationships across the organization and with external partners, influencing product roadmaps and ensuring Cobrand Card considerations are prioritized.


* Project Management: Navigate complex organizations, manage dependencies, and create networks to accomplish critical objectives.


* Metrics & Analytics: Define and track KPIs for acquisition and onboarding features, leveraging data analytics to inform product decisions and measure success.


* Agile Leadership: Lead refinement sessions, write user stories, and participate in Agile scrum events (Discovery, Refinement, Standups, Sprint Planning, Reviews, Retrospectives).


* Customer Research: Sponsor and define customer research to validate engagement hypotheses and support product discovery.


* Production Oversight: Escalate and prioritize production defects, participate in triage, and oversee mitigation and remediation efforts.

Required qualifications, capabilities, and skills:


* 5+ Years Technical Background: in financial services, digital platforms, and/or software development, with a strong focus on API delivery and data integration.


* 1+ Years API & Data Expertise: working with and documenting requirements for APIs and diverse database technologies (SQL, Oracle, Cassandra, etc.).


* Digital Product Experience: Background in digital user experiences, product management, and business cases for financial service products.


* Product Discovery: Positions key questions for feasibility study and consumer research


* Agile Methodology: Strong understanding of Agile practices and experience leading initiatives from Discovery to Delivery, including building roadmaps at a feature and strategic level.


* Jira and Jira Align: Experience creating epics and stories to communicate and manage business and technical requir...