Product Operations Associate

Join the Product Operations team for an exciting opportunity to help support key strategic priorities aimed at improving operational effectiveness and productivity across Consumer & Community Banking (CCB) Product, Experience and Technology (PXT).

Work together with strategic partners to operationalize comprehensive measurement frameworks, support insightful reporting to drive actionable outcomes, drive accountability around new capabilities, coordinate development of insight platforms, facilitate collaborative uplift and enhance the user experience by optimizing tools.

As a Senior Associate in the Product Operations CMEX team, you will help support the operationalization of key capabilities to drive overall effectiveness, productivity and empowerment across PXT.

You will play a valuable role in providing programmatic execution support for the socialization, adoption and enhancement of PXT measurement solutions, including integration into ways of working, while also aiding in creating valuable insights reporting and knowledge management resources for stakeholders.

You will engage with key partners to execute areas of improvement across tools to better support organizational strategies.

Job Responsibilities


* Support execution and program management activities to manage and deliver work on key workstreams and tasks


* Track and manage project milestones and communicate any potential delays / blockers to leadership effectively


* Expand knowledge resources, persona-based user guides and best practice playbooks for measurement capabilities


* Identify and help prioritize backlog enhancements based on user feedback and gathered requirements


* Brainstorm how to organize complex information in a strategic and compelling way to support PXT reporting insights at all levels of the organization


* Execute a standard change management lifecycle framework, including success measurement


* Engage directly with end users to educate, drive collaboration and gather feedback


* Support touchpoints with PXT leadership and strategic partners to align on strategic priorities and task prioritization

Required qualifications, capabilities and skills


* Bachelor's degree in Business, Finance, Economics or other related area


* 4+ years of relevant experience in Consulting, Strategy, Transformation, Analytics, Product or Business Management roles


* Advanced skills in Microsoft Excel and PowerPoint


* Excellent attention to detail, project management and organizational skills


* Highly motivated self-starter with excellent time management / prioritization skills


* Adept at forging strong internal relationships across a broad range of functions


* Ability to execute and identify enhancement opportunities across E2E processes


* Self-motivated and able to work independently


* Strong written / verbal communication, analytical and logical problem solving skills

Preferred qualifications, capabiliti...