Business Support Management

Join our team where you'll play a key role in supporting day-to-day business operations and driving process improvements.

We value your ability to collaborate across teams, solve problems, and deliver impactful solutions in a dynamic environment.

As a Business Support Manager in Commercial & Investment Bank (CIB), you will provide essential business administration and control support, partnering with senior management and cross-functional teams.

You'll help ensure smooth onboarding, process controls, and risk mitigation while contributing to strategic initiatives.

Your work will help maintain a high-performing, compliant, and collaborative business environment.
Job Responsibilities


* Manage employee onboarding, offboarding, and transfers for CIB business functions


* Request applications and market data services to support business needs


* Provide solutions and triage day-to-day issues by coordinating with relevant partners


* Act as liaison with project management for technology and facility upgrades, and intern onboarding


* Serve as a conduit to multiple groups and business teams; maintain floor plans, oversee move management, and review cost allocations


* Review and certify physical floor access for employees


* Enforce a dynamic control and compliance environment, driving continuous risk mitigation in business processes


* Ensure effective business and process controls are maintained across all functions


* Participate in and occasionally lead strategic initiatives and ad hoc projects within Business Support Management


* Provide guidance and support to drive the agenda for business operations

Required Qualifications, Capabilities, and Skills


* Minimum 2 years of related experience in business administration or support


* Proficient in Microsoft Office (Excel, Word, PowerPoint)


* Strong verbal and written communication skills with a professional demeanor


* Independent problem-solving abilities and mature judgment


* Ability to work under pressure, prioritize multiple assignments, and complete tasks efficiently


* Excellent relationship-building skills and ability to influence others


* Organized self-starter who consistently meets deliverables


* Ability to work effectively in a team and adapt to diverse working styles


* Comfortable leading initiatives and collaborating with senior leadership

Preferred Qualifications, Capabilities, and Skills


* Customer service or client-facing experience


* Experience in move management or facility operations


* Familiarity with cost allocation and business controls


* Exposure to project management or strategic initiatives


* Ability to drive process improvements in a dynamic environment

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and governm...