Senior Product Support Engineer

SRCTec, LLCis currently seeking a highly experienced Senior Product Support Engineer to join our Life Cycle Management (LCM) team in Syracuse, N.Y.

SRCTec designs, manufactures, and supports advanced radar and sensor systems for a global commercial and defense customer base.

The Senior Product Support Engineer will serve as a subject matter expert (SME) for sustainment-related technical matters, leading pre- and post-sales technical support through expert product demonstrations, advanced training, field support, and remote assistance.

This role involves mentoring junior engineers, influencing product design for supportability, and developing comprehensive technical content to maximize customer success.

What You'll Do


* Lead field training and service support at customer and SRCTec locations, both domestically and internationally, resolving complex sustainment challenges


* Partner closely with customers and end users to define requirements, document expectations, and collaborate with internal teams to deliver innovative solutions that enhance product usability


* Excel in a collaborative, customer-focused engineering culture, mentoring junior engineers and driving value for clients


* Oversee product demonstrations and test events at local and remote test ranges, serving as the company's product SME for business development and engineering programs


* Address critical customer operational needs with rapid response, including last-minute travel to potentially austere field sites


* Lead advanced troubleshooting, system/sub-system analysis, and component-level diagnostics to support depot repair and manufacturing activities


* Provide authoritative technical guidance to engineering, quality, configuration management, and subcontract teams to optimize product sustainment


* Drive proposal development, leading technical responses to RFIs, RFPs, RFQs, basis of estimates (BoEs), and rough order of magnitudes (ROMs)


* Develop comprehensive test plans, technical performance assessments, and actionable after-action reports to enhance system performance and customer satisfaction


* Train and mentor junior Product Support Engineers, serving as a lead instructor for operator and maintenance training courses


* Analyze interrelations of logistics activities to propose solutions that improve product sustainment and usability

What You'll Bring



* Associate's degree, vocational certification, or military experience in a logistics-relevant field with 7+ years of logistics-related experience, or Bachelor's degree in a logistics-related field with 5+ years of work experience (equivalent combination of education, training, and experience considered, such as expertise with radar, RF-based, communication, or navigation systems)


* Expert proficiency with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, and oscilloscopes to diagnose complex electrical and electronic...