Guest Service Agent - Casual/Part-time - Crowne Plaza Geelong (Pre-Opening)

Guest Service Agent (Pre-Opening) – Crowne Plaza Geelong 

Be part of a landmark hotel opening in one of Victoria’s most exciting waterfront destinations! 

In partnership with Plenary Group, IHG Hotels & Resorts is bringing the world-class Crowne Plaza brand to Geelong, opening in early 2026.

As part of the new Nyaal Banyul Geelong Convention and Exhibition Centre precinct, this 200-room hotel will offer premium accommodation, a restaurant and bar, pool, gym, and versatile meeting spaces — ideal for both business and leisure travellers. 

 

Join Our Pre-Opening Team 

As we prepare to open our doors, we’re on the lookout for passionate Guest Service Agent (full-time, part-time, and casual) to join our pre-opening team across our new dining and bar venues at Crowne Plaza Geelong. 

We will be starting our onboarding and training in December however, having Christmas and new year off! 

 

A Taste of Your Day-to-Day 


* Greet all guests at all times in a friendly and helpful manner and attempts to learn and use guest names at every opportunity. 



* Assist guests with check-in and check-out processes efficiently and accurately. 



* Provide information about hotel amenities, services, and local attractions to enhance the guest experience. 



* Up-sell products and special promotions as needed. 



* Handle guest inquiries and resolve complaints or issues in a professional and timely manner. 



* Maintain accurate guest records and update information in the hotel management system. 



* Coordinate with other hotel departments to ensure guest requests and special requirements are met promptly. 



* Manage room reservations, including making new reservations, modifying existing bookings, and processing cancellations. 



* Process payments, collect and record guest information, and maintain confidentiality of all guest data. 



* Ensure the lobby, front desk area, and common areas are clean, organized, and presentable at all times. 



* Anticipate and respond to guests' needs and requests to enhance their overall satisfaction. 



* Assist guests with transportation, dining, and entertainment arrangements. 



* Maintain a working knowledge of hotel policies, procedures, and safety protocols. 



* Complete required daily checklist items with set timeframes. 



* Handle cash and credit transactions accurately and efficiently. 

 

What We Need from You 


* Previous experience in a similar role, preferably in a hotel or hospitality environment would be advantageous. 



* Strong numerical and analytical skills, with attention to detail and accuracy in financial transactions. 



* Excellent interpersonal and communication skills to interact effectively with guests and colleagues. 



* Proficient computer skills, including experience with property management systems and accounting software. 



* Ability to work independently and make sound...