IT Manager

IT Manager – SoftWriters
Empower LTC Pharmacies.

Save Lives.

Build the Future of Healthcare Technology.

About SoftWriters

SoftWriters develops innovative IT solutions that empower long-term care (LTC) pharmacies to deliver life-saving medications more efficiently and accurately.

As a voted top workplace in Pittsburgh, we combine meaningful work with a collaborative culture where your contributions directly impact patient care.

The Opportunity

We’re seeking an IT Manager to lead our Corporate IT function during a period of meaningful technology transformation.

In this role, you’ll own all aspects of internal IT—end-user computing, business application support, SaaS management, vendor oversight, AV/meeting room technology, and IT service delivery—ensuring our employees have a secure, reliable, and efficient technology environment that supports our mission: Empower LTC pharmacy, save lives.

Location: Hybrid – Pittsburgh, PA (Core office days: Tuesday, Wednesday, Thursday)
Reports to: Chief Financial Officer

What You’ll Do

• Lead Corporate IT operations, including end-user computing, device lifecycle management, and workstation standards.
• Manage IT service delivery, troubleshooting, and escalation for employee-facing technology.
• Oversee business applications and SaaS governance, including ERP, CRM, and productivity tools.
• Own vendor management, including outsourced IT relationships and hardware/software providers.
• Drive onboarding/offboarding workflows, identity provisioning, and secure access processes.
• Manage IT budgets, procurement, and license optimization to reduce waste and improve efficiency.
• Maintain IT policies, compliance readiness, and internal controls for audits and security standards.
• Collaborate with Engineering on cybersecurity alignment, risk assessments, and disaster recovery planning.

What We’re Looking For

Required:

• 7–10+ years of progressive IT experience supporting end-user technology and corporate IT operations.
• Experience managing outsourced IT vendors and holding partners accountable to SLAs.
• Strong hands-on technical skills across workstation management, device security, and troubleshooting.
• Familiarity with ERP, CRM, M365, and modern SaaS environments.
• Excellent communication skills and ability to build trust across all levels of the organization.
• Ability to work onsite in Pittsburgh on a hybrid basis.

Preferred:

• Experience managing conference-room/AV technology.
• Budgeting, licensing, and vendor negotiation expertise.
• Proven success operating as a player/coach and building scalable processes.

Why You’ll Love Working Here

Meaningful Work: Your contributions directly impact patient safety and pharmacy operations across the healthcare system.

Modern Work Environment: Brand new, high-tech office with stunning Pittsburgh city views, located directly on the North Shore waterfront.

Work-Life Balance:
• Hybrid work policy with...