Director of Catering

About Us

It's Your Moment to Rise.

Start Your Journey with us at the The Westin New York Grand Central and discover a place where you're given a choice to not just get up and go to work, but rise.

To feel empowered by career growth opportunities in a people-first environment.

And to work together to enhance the well-being of our guests, our communities and each other.

We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand.

Discover our team spirit during Monthly Town Hall Celebrations, rejuvenation during all shifts with complimentary breakfast, lunch and dinner.

If you're someone who is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at The Westin New York Grand Central, together we can rise.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Provide strategic leadership for the Catering Sales team to drive revenue, maximize profitability, and deliver exceptional client experience.

Responsible for developing and executing sales strategies, building strong client relationships, and ensuring catering events meet hotel standards and financial goals.

Essential Duties and Responsibilities


* Lead, mentor, and manage the Catering Sales team, including recruiting, training, coaching, and performance management.


* Develop and implement strategies to achieve or exceed catering revenue goals, with a strong focus on forecasting, budgeting, and optimizing catering mix.


* Maximize profitability through effective yield management, evaluation of business opportunities, and optimization of catering mix and room rental contributions.


* Build and maintain strong client relationships, ensuring repeat and referral business by consistently delivering exceptional service and experiences.


* Partner with culinary and operations teams to create innovative, customized menus and event solutions that meet client needs while maximizing revenue.


* Oversee contracted services to ensure proper contribution to profits.


* Monitor catering sales performance, coach team members toward success, and maintain ongoing training programs.


* Collaborate with Marketing to develop targeted strategies for catering business generation.


* Identify and analyze market trends, competitive offerings, and client feedback to adjust strategies and maintain a competitive edge.


* Represent the hotel in industry organizations, community/civic activities, trade shows...