Predictive Analyst

Predictive Analyst | Connected Services Hub | Novi Sad/Belgrade

The Digital Energy teams are in the process of building out our Ecostruxure capabilities and looking for talent with a passion for helping Schneider Electric achieve its broader Digitization aspirations.

The Global Predictive Hub is one of the pillars of Digital Services execution and a key resource in delivering added value to our customers.

It is a highly visible organization at the forefront of Schneider Electric IIoT (Industrial Internet of Things) and Digitization initiatives.

We are building new Connected Services Hub Predictive Agents who can combine their deep technical expertise and passion for customers, with the ability to leverage Ecostruxure Asset Advisor for Electrical Distribution, to improve the performance and reliability of our customers' electrical systems.

Responsibilities of the Predictive Agent in Connected Services Hub


* Interprets and contextualizes results of platform analytics and algorithms


* Interacts with a network of Subject Matter Experts for advanced support in data analysis


* Extracts meaningful insights from the data flows


* Identifies maintenance recommendations of short-term palliative actions, and medium / long improvements


* Tracks health of assets, including condition-based analytics, informs connected customers and adjusts maintenance plans accordingly


* Creates consultancy summary reports highlighting the value of the EAA ED offer, shares these reports with connected customers during remote sessions, and provides explanations and direction


* Regularly interacts with customers and provides remote troubleshooting (e.g.

phone, chat, email, etc.) as needed


* Acts based on customer requests to create cases, initiates work order crea-tion to dispatch Field Services and/or engages Sales for service or product quotations


* Leverages the recommendations and reports conclusions to generate opportunities of Pull Through business

Qualifications of the CSH Predictive Agent


* Minimum 4 years technical degree, or relevant experience in the field of electrical systems, engineering


* Work experience with electrical distribution systems is an advantage


* Possesses an excellent understanding of Electrical systems and distribution, for both Power and Industry domains


* Possesses the ability to process predictive / condition-based analysis of data


* The effective time management techniques and ability to remain organized across multiple activities along with an attention to detail


* Effective communication (written/oral/reading/listening), with a perfect command of English language


* Knowledge of additional languages will be taken as an advantage

Knowledge & Skill Expectations


* Superior analytical abilities and high degree of proficiency in working with data


* A customer focused mindset able to provide excellent customer service


* Academical background to prov...