Agency With Choice Family Liaison

Position Hours: Full Time, Some flexible hours may be required

Position Salary: $43,888 annually

Overview:

We are seeking an organized and relationship-focused Agency With Choice (AWC) Liaison to serve as the primary contact for families and staff in the AWC program.

This role ensures that individuals receive the services they need by coordinating care, maintaining compliance with regulations, and fostering positive relationships with families, staff, and agencies.

The ideal candidate will be detail-oriented, knowledgeable about program requirements, and committed to person-centered planning.

What you’ll bring:


* Strong communication and interpersonal skills to build trust with families and staff


* A proactive and organized approach to managing caseloads and meeting deadlines


* Ability to work independently while collaborating effectively with teams


* Problem-solving skills and adaptability in a dynamic environment

A typical day-to-day may include:


* Managing a caseload and coordinating services to meet individual needs


* Reviewing and approving service notes, quarterly notes, and Carelogic entries


* Supporting families in recruiting and onboarding Support Service Professionals


* Conducting orientations and ensuring staff meet training and qualification requirements


* Monitoring compliance with Medicaid Waiver regulations and program guidelines


* Maintaining accurate documentation and electronic case records (ECR)


* Communicating regularly with families, staff, and managing employers to resolve issues


* Generating reports, tracking utilization, and assisting with invoicing

What you’ll have:


* Associate degree required; two years of experience working with individuals with intellectual disabilities preferred


* Excellent verbal and written communication skills


* Knowledge of program regulations and funding requirements (preferred)


* Valid Pennsylvania driver’s license and eligibility for agency insurance


* Strong organizational and time management skills