Onsite Mental Health Concierge- Evernorth - Orlando, Florida

Disney Mental Health Concierge

Organizational Engagement and Strategy


* Consult with managers regarding important workplace issues: including, but not limited to, grief and loss in the workplace, job appropriate behaviors, employee/cast member terminal illness impacts and leadership support.


* Facilitate critical incident response by consulting with requesting manager and direct service providers to arrange appropriate clinical services, including onsite services.


* Work closely with EAP providers.

Educate EAP providers regarding EAP protocols and expectations, and monitors compliance to standards.


* C o -cre a te a n d e x ecute o n e ng a g e m ent c a m p ai gn s / p r o m o ti o n in c o lla b o rat i o n wi t h broa d er E v er n o rt h / Cigna.

Cast Member Engagement & Navigation


* Primary point of contact and deployment for critical incident occurrences.


* C o lla b o r a te with M atrix P a rtners t o o b tain n e ce s sa r y i n f o r m a ti o n t o pr o v i d e t h e mo s t a pp r o p ri a te r e s o u rces.


* P r o v i d e o n si t e, v irt u al, a n d in- p ers o n n a v i g at i o n t o e m o ti o n al w e l l - b ei n g r e s o u rces, i n cl ud i n g EAP r ef e rr a ls, ap p o i n t m ent s e t t i n g a ssistan c e, p r ov i d e r s e arc h e s, w o r k / life pro g r a m s, h ealth c o ac h i ng , ca s e m a n a g e m e n t, beh a v i o ral case m a n a g e m ent, e tc.


* Provide psychological first aid, assessment, and intervention for crisis situations as needed.


* Ens u re the ap p r o p ri a t e n e xt s t eps are p u t in pl a c e f o r r e ferrals into m ed i cal, p h a r m a c y o r b ehavi o ral c o ac h i n g p r o g r a m s, in a dd it i o n t o a n y ali g n m ent w ith a beh a v i o ral p r o v i d er


* P r o v i d e f o l l o w - u p t o all C a st M e m b er c o nn e c ti o n s t h at ta k e p la c e.


* I d entify a n d ad d re s s S D OH n e e d s s u ch as f o o d , h o u si n g m ed i c a ti o n , and t ra n sp o r tati o n .


* Assist in connecting Ca s t Me m b ers with identified c om m un ity r e s o u rces to m e e t their n e e d s.


* W o r k c l o se l y w i th Cast M e m b e rs a n d E m p l o y e e s t o en su r e th e y ha v e t h e su p p o r t s y s t e m t h ey n e e d t o r e c o v er fr o m their specif i c n e ed, il ln ess, o r inj u ry.


* May f a cil i tate and lead m a n a g er a n d e m p l o y ee m ental h ealth trai n i ng s.


* P r o v i d e o n-call and on-site services as needed.

Expected t o be a v ai l a b le v ia e m ai l , t e x t , or p h o n e.

General Expectations


* Culturally trai n ed o n D is n e y O r g a n i z at i o n al, C a st M e mb er a n d E m p l o y ee r o l es a n d respo n si b iliti e s, benef i ts, p r o g ra m s, and in v ent o r y o f r es o u r c es.


* Will work on-site in Walt Disney World Park and be deployed to various locations as needed.


* Will be a v ai l a b le t...