Diagnostic Scheduler - Veterans Evaluation Services

Description & Requirements

Maximus is currently hiring for Diagnostic Schedulers to join our Veterans Evaluation Services (VES) team.

This is a remote opportunity.

The Diagnostic Scheduler is responsible for scheduling diagnostic appointments for veterans within time and distance guidelines set by the VA, working to find and negotiate appointments that are the most convenient for veterans as far as date and time of service and distance traveled, and communicating with facilities to ensure they have all necessary veteran information, pertinent billing information, and Doctor credentialing information pertaining to VES and its affiliates.

Due to contract requirements, only US Citizen or a Green Card holder can be considered for this opportunity.

This class is scheduled to begin on Monday, December 15, 2025, no alternate start dates are available.

Essential Duties and Responsibilities:
- Schedule veterans based on regional availability of facilities, availability of veterans, and VA expectations while utilizing mapping software and other tools.
- Prioritize scheduling based on VA and VES expectations.
- Act as a point of contact for facilities in order to certify that veterans are seen according to VES guidelines and in a timely manner.
- Access vendor websites and materials to coordinate shipping.
- Assist diagnostic management with reschedules while adhering to internal and VA guidelines.
- Ensure that all HIPAA standards are met throughout the scheduling and Claimant Appointment Packet (CAPS) process.
- Calculate mileage to safeguard the compensation of veterans for travel to Diagnostic appointments.
- Assist diagnostic uploaders with redundancy checks by cross referencing facility correspondence with VES databases to ensure all diagnostic results have been received.
- Assist add- on scheduler with last minute scheduling requests from the QA dept.
- Contact veterans via phone or email to ensure effective communication regarding cases when necessary.
- Provide assistance to various individuals in other VES departments directly in relation to specific VES cases.
- Maintain facility information and obtain up-to-date contact information for facilities in order to execute a cohesive scheduling process.
- Continuous monitoring of improvements in ICD10 coding, to certify that veterans are being seen for the correct diagnoses.

- This class is scheduled to begin on Monday, December 15, 2025, no alternate start dates are available.

- Ability to work a training schedule of 8am - 5pm CT Monday - Friday required

- Ability to commit to a one-month training with zero absences required

- Ability to work a schedule between 7am-6pm CT Monday - Friday required

- Proficient in MS Office Suite highly preferred

- Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co.

will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role.

New hires will not be exempt from using company provided equipment.

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