Reservations Agent - Crowne Plaza Geelong (Pre-opening Team)

Reservations Agent (Pre-Opening) – Crowne Plaza Geelong 

Be part of a landmark hotel opening in one of Victoria’s most exciting waterfront destinations!  

In partnership with Plenary Group, IHG Hotels & Resorts is bringing the world-class Crowne Plaza brand to Geelong, opening on January 23, 2026.

As part of the new Nyaal Banyul Geelong Convention and Exhibition Centre precinct, this 200-room hotel will offer premium accommodation, a restaurant and bar, pool, gym, and versatile meeting spaces — ideal for both business and leisure travellers.  

Join Our Pre-Opening Team  

As we prepare to open our doors, we’re on the lookout for passionate Reservations Agents (full-time, part-time, and casual) to join our pre-opening team at Crowne Plaza Geelong.   

We will be starting our onboarding and training in December however, having Christmas and new year off! 

Your day-to-day  


* Sell the IHG products and services using up-selling and suggestive selling techniques   



* Promote the hotels (and Holiday Inn generally) products and services   



* Maintain a high level of product and service knowledge about all Holiday Inn Hotels in your region    



* Develop and maintain a regular pattern of sales calls    



* Prepare and execute action plans which increase reservation sales and associated business    



* Record and process reservations made by phone/fax/email    



* Accept wait list reservations    



* Process amendments to reservations such as extensions, early departures, etc    



* Manage “no show” reservations by investigation and recording of same    



* Record special billing arrangements for groups and conventions    



* Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval    



* Maintain knowledge of special rates/ offers/ promotions    



* Monitor reservation levels and inform Managers of current and future occupancy rates   



* Prepare reports as requested (eg to travel agents, business houses etc)    



* Prepare reservation sales reports 

 

What we need from you 

 


* Fluency in English - extra language skills would be great, but not essential   



* Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers  



* Experience - ideally you’ll have spent at least one year in a front desk or guest service position and have a comfortable grasp of Opera or Opera Cloud 



* Strong communication skills – guests will need to come to you with concerns as well as compliments   



* Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories 

 

What you can expect from us: 

 
At IHG, we give our people everything they need to succeed — from competitive pay and global hotel discounts to world-class training and career growth opportuniti...