Product Support Sales Representative

The Parts Department is seeking a Product Support Sales Representative (PSSR) in our Lacey Branch.

As a Commission Salesperson, you will be responsible for selling all Parts and Service to your assigned customer accounts.

Your primary goal is to grow our parts and service business by building and maintaining strong customer relationships.

This role is ideal for a self-motivated individual with a passion for heavy machinery, excellent communication skills, and a strong customer-first attitude 

Key Responsibilities


* Sales Generation:
+ Proactively call on your customer base by identifying customers’ needs for parts and service.
+ Identify customer key decision makers for each customer.
+ Meet or exceed sales strategies assigned to your customer accounts.
+ Develop and execute strategic sales plans to achieve goals.
+ Complete Undercarriage, GET, and Machine Inspections
+ Attend All Required Sales Meetings


* Customer Relationship Management
+ Build and maintain long-term relationships with your assigned customers by providing top-tier customer service and ensuring satisfaction.
+ Provide quotes for parts and services utilizing Sales Funnel Management
+ Provide ongoing support to your customer accounts utilizing available resources i.e.; Service Department, Parts Department, Technical Services, Finance Departments, and Peers.
+ Entertain Customers at Sporting Events and other events.
+ Comply with Company and Customer safety policies
+ Ability to work in adverse weather conditions and in and around heavy equipment.


* Product Knowledge
+ Complete DPC PSSR training (Foundational and Advanced Certificate)
+ Complete DPC Parts Training
+ Become Familiar with all Merchandising Programs
+ Attend all required training events.
+ Complete Other DPC course applicable to PSSR Role


* Territory Management
+ Position will be based out of Lacey, WA 
+ Manage customer accounts through SalesLink
+ Complete All leads through Sales Funnel Management
+ Update customer information as required.
+ Maintain Company Vehicle per Company Policy
+ Complete Weekly Call Reports
+ Complete Weekly Expense Reports


* Collaborative Engagement
+ Work closely with service department, Parts department, Credit Department, and Accounting Department to ensure customer satisfaction
+ Attend networking events, trade shows, and other industry related functions to promote the dealership and products and services.

Qualifications & Experience Needed:


* Required
+ Proven sales Experience, preferably in heavy equipment, construction, or related industries.
+ Strong negotiation, communication and interpersonal skills.
+ Ability to work independently with minimal supervision w...