Supervisor- Issue Resolution

Reporting to Issue Resolution Manager, Issue Resolution Supervisor will be responsible for Issue Resolution department, ensuring that department provides investigation and resolution of workmanship warranty, liability damage and performance related matters involving network contractors.

Subject matter expert in Crawford Contractor Connection Issue Resolution processes and program requirements.


* Bachelor's Degree preferred or equivalent in related work experience.


* Minimum of two years' experience in a supervisory related position or other related experience.


* Minimum of six years' construction estimating or property adjusting background or other related experience.


* Multi line adjusting experience with emphasis on property/liability, familiarity with residential and commercial construction, restoration means and methods.


* Expert knowledge of analyzing and interpreting contractual obligations, terms and conditions of contractors and client partners to determine best course of disposition.


* Ability to effectively manage and supervise employees, build teamwork with and between departments, effectively monitor and audit work of others


* Strong leadership skills.


* Ability to deal with difficult issues under pressure, and provide necessary communication to staff, insurer clients and/or contractors.


* Advanced negotiation, conflict management, analytical and problem solving skills, including ability to analyze business reports, identify trends, prioritize/direct workflow within the department.


* Excellent written, verbal and oral communication skills.


* Good interpersonal skills.


* Excellent attention to detail and organizational skills.


* Understanding and comprehension of multiple network programs, guidelines and requirements.


* Understanding of insurance terms, principles, concepts and practices.


* Advanced understanding of the multiple departments that encompass the Contractor Connection operation preferred.


* Expert understanding of contents handling and cleaning.


* Expert understanding of evaluating roof damage i.e.

wind and hail.


* Expert understanding of fire/smoke restoration.


* Expert understanding on water mitigation standards (IICRC S500).


* Expert understanding of construction order of operations.


* Understanding of construction materials and installation methods.


* Expert understanding of Xactware suite of products.


* Understanding of Symbility suite of products.

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* Leadership & Support
+ Supervises all aspects of investigation and issue resolution process involving Issue Resolution Team.
+ Supervises personnel, to include collaborating with Issue Resolution Manager to provide feedback for team member performance, assist with resolution of personnel issues and interviewing and selection process.
+ Responsible for facilitating employee growth through development of individual...