Director, Northern Border and International Customs Operations

Job Title: Director, Northern Border and International Customs Operations

Job Location: Port Huron, Michigan

 

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

 

We’re excited to share an opportunity for a Director, International Customs Operations based at our Port Huron, MI facility (operating 24/7/365).

This leadership role will oversee our customs brokerage entry processing teams, guiding the operation through multiple layers of management and supervision.

The Director will be responsible for Station P&L, Workflow management, team performance, strategic planning, KPI achievement, productivity, coaching, and evaluation.

Additionally, this role carries full accountability for the facility’s operational success and profitability.

 

Key Responsibilities:


* Organize, delegate, and plan daily operations for the team to ensure efficient workflow.


* Monitor shipment status within Entry Processing and Records, identify issues, and ensure timely resolution.


* Support Customer Service with incident and exception management.


* Build and maintain strong relationships with key internal and external partners.


* Continuously assess team performance and implement improvement plans as needed.


* Identify training needs and create development opportunities to build a highly skilled department.


* Serve as a subject matter expert for operational questions related to serviced accounts.


* Ensure proper customer onboarding is completed before transitioning to regular operational service.


* Drive continuous improvement across all operational processes, including offshore functions.


* Manage HUB customer accounts receivables and address bad debt.


* Develop and maintain customer relationships, including conducting quarterly business reviews with top clients.


* Stay informed of upcoming CBP changes and lead internal updates for training, customer communication, and system adjustments.


* Oversee processing of International Air/Ocean entries and Northern Border Truck shipments.


* Ensure entries are processed in full compliance with CBP regulations, maintaining an error rate below 1%.


* Directly manage staffing and processes to meet KPIs, including centralized, offshore, and decentralized vendor teams.


* Achieve budget targets through effective revenue and cost management.


* Collaborate regularly with senior internal stakeholders on high-impact issues requiring cross-functional coordination.


* Contribute to long-term strategic planning and leverage internal networks to drive results.


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