Assistant Front Office Manager

About Us

Located in the heart of bustling downtown Minneapolis, the Westin makes its home in the iconic Farmers & Mechanics Bank building, which is on the National Registrar of Historic Buildings.

Built in the Streamline style of the late Art Deco period, the Westin features the original 34ft.

vaulted bank lobby, marble staircase, grandiose chandeliers, and wooden reliefs each representing the leading industries in Minnesota during the mid-20thcentury.

A seamless integration of contemporary convenience and historic significance, our 214 guest rooms boast an intriguing combination of sophistication and rejuvenation.

As a company we offer associates a wide array of benefits including medical, dental, vision, and 401K.

As a property, our fringe benefits include discounted parking passes and Metro Cards, company sponsored associate events, and access to incredible hotel discounts worldwide.

Apply today learn more about joining our Westin family!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Schedule will primarily be supporting the evening shift, 1:00p-10:00pm.

Essential Duties and Responsibilities


* Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.


* Implement company and franchise programs.


* Prepare forecasts and reports and assist in the development of the room's budget.


* Monitor and maintain the front office systems and equipment to ensure their optimum performance.


* Track guest satisfaction surveys and maximize usage of the guest response tracking system.


* Develop and implement controls for expense management.

Utilize labor management tools to schedule and control labor costs.


* Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members.

Ensure timely completion of performance appraisals.


* Communicate both verbally and in writing to provide clear direction to staff.


* Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.


* Ensure compliance of front office, guest service, and PBX standard operating procedures and ...