Head, Benefit Operations - Americas

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Human Resources

Job Sub Function:
Total Rewards

Job Category:
People Leader

All Job Posting Locations:
Tampa, Florida, United States of America

Job Description:

We are searching for the best talent for a Head, Benefit Operations - Americas located in Tampa, FL.

The Head, Benefit Operations - Americas is responsible for providing leadership and driving benefits service delivery and experience in the administration of benefits, health plans, pension, absence & disability management, financial wellness and career services across the Americas supporting 68,000 active employees and 40,000 retirees.

This role is responsible for leading a team that will manage the service delivery and employee experience provided through third party vendors.

This role is also accountable for ensuring seamless integration across third party vendors, identifying opportunities for improvements to further enhance employee and retiree experiences.

In addition, this role will be responsible for assigned regional and/or global compensation projects as needed.

The Head, Benefit Operations - Americas reports to the Head, Total Rewards – Americas and Global Compensation COE/Admin.  Reporting to the Head, Benefit Operations is a multi-regional group of benefit operations and service delivery experts.

Team Leadership, Service Delivery and Employee Experience Leadership


* Lead the Benefit Operations team by providing direction and coaching in the identification and prioritization of key areas for operational, value and experience improvements across benefits operations delivery


* Partner and influence Third Party Vendors to identify, design and deliver solutions that provide the best employee experience through exceptional process integration and technology.


* Enable a Credo-based & high-performance culture within team.


* Drive team engagement and collaboration across GS functions in the Americas to promote continuous improvement and employee experience in conjunction with the overall Global Services organization.


* Partner with Corporate Services Total Rewards counterparts in reviewing and upgrading service level agreements with Third Party Vendors.

Ongoing Service Delivery


* Accountable for ensuring continuity and successful delivery of benefits, health plans, pension, absence management, financial wellness, career services on local and regional basis in accordance with Company policies and pro...