Customer Implementation Specialist

Join our dynamic Team at DHL Global Forwarding! We are looking for a Customer Implementation Specialist , within our Customer Implementation Department.

 
 
This role can be positioned within our Melbourne or Sydney offices.  
 
Key Responsibilities 
 


* To lead, direct and govern the customer implementation process including projects as and when allocated, ensuring alignment with overall business objectives, focused on enhancing customer satisfaction.  


* Manage concurrent implementation activities by effectively planning, organizing, and prioritizing tasks to meet project deadlines and customer expectations. 


* To collaborate with customers to understand their specific needs, challenges, and goals to support successful solution delivery. 


* To be the primary liaison between customers, internal teams, and external partners, facilitating effective communication and collaboration to address customer needs and expectations, while also identifying and sourcing internal specialists as required. 


* To continuously assess and improve implementation processes, driving efficiency and compliance with industry standards and regulations to enhance service delivery. 


* To consistently meet key performance indicators (KPIs) and metrics, and to implement initiatives that drive continuous improvement. 


* To lead the implementation process for highly complex customer implementations, including those with stakeholders residing outside of country, ensuing that customers are successfully onboarded. 

 
Key Accountabilities: 
 


* To ensure high levels of customer satisfaction with all implementation processes. 


* To ensure that there are no customer service failures during the implementation process. 


* To ensure team members are familiar and understand customer requirements and expectations across the implementation process. 


* To meet or exceed all agreed customer implementation KPI and milestones 


* To contribute to customer retention   

 
 
 
To be successful you will need:  
 
All employees are expected to demonstrate our core behavioural dimensions to be successful at DHL Global Forwarding. 


* To Drive success through focusing on and utilising your strengths in a relentless pursuit of results. 


* To Create a culture of trust where everyone feels empowered and motivated to work towards a common purpose. 


* To Maintain a positive mindset, prioritising clear objectives in the face of challenges, change and uncertainty. 


* To Demonstrate the will to win, being determined to succeed collaboratively while driving opportunities for growth. 

 
What to expect from us: 
 
What makes DHL great? Our People! We know each employee’s individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide.

We are dedicated to being a great place to work.

In addition to competitive compensation packages, our ...