Dispatcher, Transportation

Applications due by December 5, 2025

Goodwill of Colorado

    Job Description

 

Pay: $18.50

This position is eligible for Daily Pay!  Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Work Schedule: 7:00am - 3:00pm - With availability to cover shifts as needed 

Full-Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings.  In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.

All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate. 

JOB SUMMARY:

The Dispatcher, Goodwheels will be a reliable Call Taker/Dispatcher to act as a communication point for transportation related calls.

The incumbent will receive transportation requests, transmit messages, and track vehicles.

The ideal incumbent must be primarily an excellent communicator and able to remain calm and composed, especially in busy situations.

The incumbent must be able to multi-task as well as take appropriate action with minimal supervision.

The goal is to enable different parties to communicate well by ensuring accurate and timely transmission of information. 

ESSENTIAL FUNCTIONS:

Dispatching and Reporting:


* As part of the Goodwheels Non-Emergent Medical Transportation (NEMT) program, The Dispatcher is responsible for dispatching and scheduling rides for clients attending medical appointments, accessing community resources, or participating in other scheduled events.

The position requires active review of completed transport with drivers to ensure accuracy before the end of each shift.

It also involves maintaining accountability for the completeness and accuracy of driver timestamps and trip completions, as well as ensuring all data entry for the shift is accurate and complete.

The role includes generating and verifying applicable reports, confirming that clients have all necessary medical forms signed by their doctors prior to scheduling trips, and faxing medical documents to physicians’ offices when required.

Additional administrative duties may be assigned by the Goodwheels Supervisor or Manager during the shift.

Relationship Management: 


* The Dispatcher is responsible for fostering and maintaining positive, professional relationships with customers, vendors, referral agencies, consumers, families, and Goodwill of Colorado staff, while also advising the Goodwill Manager and Supervisor, on operational matters such as workflow, customer demands, quality control issues, material shortages, and staffing needs; additionally, this role partners with internal teams to communicate changes and respond to requests that support depa...