Director of Rooms

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world.

With more than 420 hotels in diverse locations globally, Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both.

We've thoughtfully designed our spaces to encourage, support and celebrate great connections.

We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.    

Located in the city centre, Crowne Plaza Hobart connects its visitors, business or leisure, to the heart of Tasmania.

A warm welcome to Tasmania’s capital, our contemporary hotel offers well thought out spaces to connect and recharge with modern rooms designed to ensure our guests rest and relax while making the most of their stay.

Crowne Plaza Hobart offers 241 guest rooms and has a range of spaces from ballrooms to the boardroom, a 24-hour business centre, and is only moments away from Salamanca Place and Constitution Dock.

The role:

As Director of Rooms, you will lead the Rooms Division, comprised of Front Office, Housekeeping and Club Lounge, to ensure a memorable guest experience is delivered.

You will also be involved in several exciting projects designed to optimize the guest journey and ultimately the performance of the hotel.

This is a Senior leadership role, reporting directly to the General Manager.

People


* Direct everyday activities, plan and assign work, ensuring you always have the right staffing numbers.


* Develop your team and improve their performance through coaching and feedback and create performance and development goals for colleagues-recognise good performance.


* Train colleagues to make sure they hit hotel revenue goals and have the tools they need to work effectively.

 Financial


* Oversee night audit function and preparation of daily financial reports.


* Prepare and submit statistical, performance, and forecast analyses and reports as required.


* Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control.


* Use company systems and processes to maximise revenue.

Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.

 Guest Experience


* Provide guests with information to enhance their experience and stay (example: loyalty programs, area attractions, restaurants/bars, facility information).


* Schedule conventions and/or business group activities at the hotel and coordinate with other hotel departments.


* Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups and other key guests.


* Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.

Responsible Business


* Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high-profile exposu...