Specialist Finance (OTC)

Title: Specialist (Finance) OTC 

 
Location: GSC BOG 
Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs. 
Key Responsibilities: 


* Carry out Collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio. 


* Request and/or confirm payment supports to clients as appropriate.



* Follow up on the correct application of payments received by clients.


* Keep customer contact information updated in the collection application. 


* Provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy.

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* Perform account reconciliations with clients as required. 


* Timely management of balances in favor with clients or with internal areas. 


* Strict compliance with the collection policy according to the escalations and established times. 


* Management and compliance with KPI's and assigned budget. 


* Develop a sustainable relationship with internal and external stakeholders. 


* Annual update of the process support documentation. 


* Provide timely and concrete status with meetings with the BP (manager) of the assigned accounts. 


* Maintain communication with internal/external/third parties to meet customer expectations. 


* Provide proactive problem resolution and corrective actions to ensure service excellence. 

 Skills / Requirements: 


* Students/Professionals in fields such as public accounting, finance, business administration, or financial management. 


* A minimum of 1 years of experience managing accounts payable processes. 


* Good level of MS Excel and other MS Office tools. 


* Customer service and communication skills. 


*  English level B2. 


* Teamwork and autonomy.

Relevant information: 

Relevant Information: 
Type of Contract: Indefinite - Directly with DHL Colombia.
 Performance bonus