Product Manager - Operations

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.

Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Consumer and Community Banking, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.

As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value.

Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Consumer & Community Banking (CCB) Operations Product organization provides critical crossline of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees.

As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions.

Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job responsibilities



* Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap


* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition


* Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability


* Develops a product strategy and product vision that delivers value to customers


* Partners with Are Product Owners and product team for ongoing refinement of product backlog and execution of the product roadmap


* Defines and present strategy for features, write epics, user stories, acceptance criteria and participate in all agile events of the produce group as a team member


* Acts as the voice of the customer and drive product vision; identify and partner with business stakeholders to implement changes in operational policies, process flows, procedures, and specialist tools and customer messages


* Facilitates and drive customer focused solutions across the organization in direct support of the Product Owner and Area Product Owners; act as a subject matter expert with respect to major business processes and supporting applications/capabilities


* Works with other product teams, legal, risk, operations, design a...