Vice President Content Design

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

Join us to shape customer experiences and drive innovation in Loyalty at JPMorgan Chase.

As a Content Design Vice President in Loyalty, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content.

Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams.

Leverage your expertise in content design and architecture to guide the narrative structure of products and services, creating engaging, user-friendly content that communicates complex concepts to a diverse audience.

Champion inclusive design and contribute to the success of JPMorgan Chase's user experience design efforts.

Job Responsibilities


* Develop and implement content design strategies for multiple product components or a series of small products, ensuring alignment with business requirements and user experience goals.


* Facilitate end-to-end discovery workshops with designers to understand the underlying narrative and optimal content architecture for intuitive, highly usable products.


* Use content models and taxonomies to design, structure, and organize digital content, guiding customers through experiences and simplifying complex technical concepts.


* Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services.


* Champion inclusive language for a diverse audience, ensuring seamless, positive interactions throughout the customer journey.

Required Qualifications, Capabilities, and Skills


* 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms.


* Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation.


* Expertise in written and verbal storytelling, crafting clear, engaging content that clarifies complex concepts for diverse audiences.


* Extensive experience facilitating workshops for product and experience design, creating compelling content journeys.


* Advanced technical literacy and deep understanding of content platforms and their impact on user experience.

Preferred Qualifications, Capabilities, and Skills


* Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals.


* Experience with managing timelines and keeping work aligned to scope.


* Strong attention to detail and proven success with auditing content, documentation, and governance.


* Prior experience with stakeholder management across multiple projects simultaneously.


* Experience with UX and content strategy, including information architecture.

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