Customer Order Management

Customer Order Management

Job Description

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU.

Customer Order Management & Logistics Support Specialist is responsible for monitoring sales orders within our SAP R/3 system and confirming accurate delivery details to the Customers.

COM&LS Specialists verify the availability of placed orders, ensuring its quality before shipment to avoid complaints and issues.

They interact frequently with Sales, Demand Management, European Supply Chain Services and Logistics, and the Customers supply teams to ensure business requirements are fulfilled, issues resolved, and potential problems are anticipated with corrective action taken.

They are the main point of contact for own Customers and multiple internal stakeholders within the Western Europe or UK regions.

They must have excellent organizational and communication skills, especially in handling Customers' inquiries and concerns about the orders and resolving delivery discrepancies.



* Manage full order cycle: capture, validate, allocate stock, schedule delivery, and resolve changes.


* Consolidate orders to optimize loads and reduce transport costs.


* Maintain direct customer communication to ensure satisfaction and minimize complaints.


* Support cost and sustainability initiatives; monitor KPIs for on-time, in-full delivery.


* Handle disputes, returns, and credit/debit notes in compliance with SOX controls.


* Collaborate with Sales, Supply Chain, and Logistics; participate in meetings and projects.


* Maintain accurate customer data and documentation.


* Identify process improvements and cost-saving opportunities.


* Provide training and share best practices within the team.

About Us

Huggies®.

Kleenex®.

Cottonelle®.

Scott®.

Kotex®.

Poise®.

Depend®.

Kimberly-Clark Professional®.

You already know our legendary brands—and so does the rest of the world.

In fact, millions of people use Kimberly-Clark products every day.

We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact.

We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity.

It’s all here for you at Kimberly-Clark.

Led by Purpose.

Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.Â...