Service Manager

Service Manager

Bergstrom Enterprise Motorcars

At Bergstrom Automotive, we’re proud to be Wisconsin’s largest dealership, setting the standard for exceptional guest experiences.

Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members.

If you’re passionate about delivering outstanding service and growing your career, Bergstrom is the place for you!

Key Responsibilities


* Team Leadership:
+ Lead and manage the service department team, including technicians, service advisors, and support staff.
+ Provide ongoing training, mentorship, and coaching to team members.
+ Foster a positive, collaborative work environment focused on teamwork and customer satisfaction.


* Guest Experience & Satisfaction:
+ Ensure a high level of guest satisfaction by addressing concerns, providing timely service updates, and ensuring that all service needs are met.
+ Handle guest complaints or escalations professionally and resolve them in a timely manner.
+ Collaborate with guests to identify their needs and provide personalized service recommendations.


* Operational Oversight:
+ Oversee the scheduling of service appointments, ensuring that the service department runs efficiently.
+ Manage inventory levels, parts ordering, and ensure that service operations are properly stocked.
+ Monitor daily service department performance, including technician productivity and service quality.


* Financial Management & Reporting:
+ Meet or exceed financial goals for the service department, including labor and parts sales.
+ Prepare and analyze reports on service department performance, making adjustments as necessary to meet targets.
+ Manage the service department budget, ensuring cost-effective operations.


* Collaboration with Other Departments:
+ Work closely with the sales team to ensure smooth transitions between sales and service for both new and existing customers.
+ Coordinate with the parts department to ensure that necessary parts are available for repairs and service.

Schedule: Variable Hours Monday - Friday 7:00 am to 6:00 pm
Pay: Annual earning potential of up to $120,000 - annual base salary of $60,000 plus a monthly dealership performance bonus

Qualifications



* Proven experience in automotive service management or a similar role, with a strong understanding of service operations.


* Excellent leadership, organizational, and communication skills.


* Strong customer service skills, with the ability to handle difficult situations with professionalism and empathy.


* Knowledge of automotive repair processes, systems, and technologies.


* Ability to manage and motivate a team to meet performance goals.


* Strong financial acumen and experience with budgeting and reporting.


* Familiarity with service software and...