Supervisor, Patient Financial Services, Outpatient , Full-time

Reporting to the Director, Patient Financial Services, this position will be responsible for the daily supervision and development of a team of assigned customer service reps, payment and credit balance specialists.  The Supervisor is responsible for identifying and removing obstacles to posting payments efficiently and timely and identifying issues with call handling.

This position will oversee and train employees on all aspects of the Revenue Cycle process and support ongoing training initiatives, incorporating appropriate updates to training programs as process changes occur. 

Responsibilities: 


* Responsible for the work activities of the Outpatient Business Office team including but not limited to: payments, projects, adjustments and credit balances


* Work with Manager to establish operational Training & Continuing Education needs for patient financial services staff; deliver appropriate training


* Provide regular reporting and feedback on the state of cash posting; identify any issues and enact performance improvement and risk mitigation plans as needed


* Stay current on payer changes and regulations impacting reimbursement


* Document collection problems and trends within the business and identify any required improvement plans


* Responsible for prompt communication and assistance to any entity within and outside the company for collection purposes (outside vendors, FDC, CIU, Managed Care, Outside Collection Agency & other Brooks’ Business offices)


* Assist with refunding overpayments made on patient or appropriate third-party accounts and payment posting as needed


* Review correspondence and refer to appropriate area for handling

Qualifications: 


* High School degree required; Certificate, Associate or Bachelor’s degree or other advanced training highly preferred


* At least 3 years of progressive experience in healthcare/medical business office profession (billing, collections,, payment posting, refunds, insurance verification)


* Prior supervisory/leadership experience required


* Medical terminology and coding experience desirable


* Electronic billing and remittance advice experience preferred


* Demonstrated customer service orientation


* Prior experience in training adult learners is preferred, but not required


* Excellent written and verbal communication necessary


* Proficiency in the use of Microsoft Office Suite (advanced Excel skills preferred)

Hours: Monday - Friday, 40 hours per week 

Location: 3599 University Blvd South, Jacksonville, FL 32216 

Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following: 


* Competitive Pay 


* Comprehensive Benefits package 


* Vacation/Paid Time Off


* Retirement Plan


* Employee Discounts


* Tuition Reimbursement


* Education and Professional Development Programs