Sales and Service Watches and Jewellery Specialist

Key Responsibilities

As a Sales & Services Watches and Jewellery Specialist, you will deliver an exceptional client experience, offering guidance and personalised service to every client.

You'll actively support your colleagues in driving sales and contributing to the overall success of the store, while consistently embodying the values and spirit of the House in all client and team interactions.

Your deep knowledge of our Watches and Jewellery collections will be complemented by a confident understanding of our other metiers and services, allowing you to provide seamless, cross-category support.

Collaborating closely with your manager, you will help ensure smooth and effective operations within your department.

With impeccable personal presentation, a collaborative mindset, and a commitment to excellence, you will lead by example and inspire those around you.

Sales & Service


* Contribution to turnover of store through selling.


* Demonstrate warmth and patience in all dealings with our customers, always displaying a 'can-do' attitude.


* Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.


* Develop your knowledge of the after-sales support processes.


* Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.


* Familiarize yourself with the ambitions for the store (sales objective, KPI's), and ensure you positively contribute towards them.

Client


* Establish and maintain strong client relationships by ensuring that all clients requests and after sales service issues and followed up and communicated in a timely manner, consistent with Hermes standards and values.


* Ensure strong customer communication during selling ceremony and in after sales.


* Deliver a consistently high level of service to all our clients, acting as an ambassador of the House, to ensure high levels of client satisfaction and repeat business.


* Demonstrate active listening skills to discover more about the client and to develop loyalty and long-lasting relations.


* Accurate CRM capture and recording of client data.

Standards


* Active participation in store communications such as daily team briefings.


* Demonstrate excellent communication skills - both verbal and written.


* Maintain store standards and become familiar with daily procedures.


* Ensure merchandise is handled with care and consideration.


* Adherence and upholding of House procedures.


* Familiarise yourself with the visual merchandising basics - both front and back of house.


* Carry out regular stock replenishment and organisation of product.


* Become acquainted with the Watches and Jewellery métier as well as other métiers.


* Maintain a balanced shop floor presence in the absence of your Department Manager, giving priority always to the sales floor.

Communication


* Develop and maintain, good and ...