IM SG Deliver Senior Specialist

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Supply Chain Deliver

Job Sub Function:
Warehouse & Distribution

Job Category:
Professional

All Job Posting Locations:
Singapore, Singapore

Job Description:

Job Description

Overall purpose of job:

• The Deliver Sr Specialist is to lead in Customer Service, Warehousing, distribution, and logistics operation in Singapore.

They will also provide an assistance in managing the relationship of local supplier/vendors and third-party intermediary.

They is to ensure adherence and compliance to EH&S, Quality, Regulatory, SOX, HCBI policies and standards.

This role is to support Singapore Deliver activities.

Key responsibilities:

Operational Excellence:

• Day-to-day order management activities are executed flawlessly and timely

• Data collection and preparation of routine reports for management review.

• Order to Cash process related activities monitoring and improvement for compliance with business procedures and workflows.

• Close Collaboration with 4PL to ensure service and order deliveries to customers on time and collaborate on specific projects or initiatives to support business growth or process improvements.

• Customer Service activities are aligned with the total supply chain strategies.

• Leads on all J&J relevant SOPs in defining, adhering, and improving activities.

• Leads Non-conformance reporting and solution for Deliver related non-conformances by J&J internal and 4PL Distributor/Custom Broker deviations.

• Leads in data analytics in the markets to manage and review performance against targets.

• Coordination with warehouse/distributor on inventory movement and perform  reconciliation on periodic basis.

• Coordination with warehouse and freight agents on timely and accurate billing and monthly statement of accounts while coordinating with finance team on financial matters i.e Accrual, payment.

• Provide additional necessary documents or info that may be needed for Pharmacy/Customs Clearance of all J&J shipments.

• Support customer service activities especially towards order processing, order issue resolutions, billing, and invoicing.

• Management and Reporting of Controlled Substances Shipments adhering to J&J compliance standards and local regulations.

• To conduct annual stock check & report to if there is any discrepancy found during the stock check.

Stakeholder Management/Collaboration:

• Works closely with Commercial partners to measu...