Clerical Receptionist 1

JOB TITLE:

Clerical Receptionist

DEPARTMENT:

Pension (Las Vegas)

REPORTS TO:

Tracy Thompson

JOB DUTIES:

Provide services for the Claims, Contribution Accounting or Pension Department.

Responsibilities include:


* Answering phone calls; greeting, identifying, and assigning participant/retiree inquiries to appropriate departmental staff.


* Opening, date stamping, logging, counting and distributing mail within the department on a daily basis.


* Coordinating appointments with pension processors; performing clerical duties as required (typing, filing, copying, microfilm and microfiche research, etc.).


* Keeping reception area stocked with forms and booklets.


* Assisting retirees with address changes, stop payment orders, and direct deposit inquiries.


* Assist in completion of income forms from various agencies.


* Assists in processing of Annual Certification Letters.


* Cuts checks.


* Document ETK system as required.


* Must meet the department's quality and production standards for this job, as provided on the work standards grid.

JOB REQUIREMENTS:

Minimum Education & Experience


* HS or GED.


* Minimum of one year experience as a Receptionist in a professional office.


* Bilingual required.

Mental/Visual Concentration or Manual Dexterity

Requires normal concentration easily learned, simple movements

Computer Operations


* Must be PC literate.


* General knowledge of MS Word, and MS Excel.


* Typing score of 35 WPM general knowledge of 10-key.

Physical Work Environment


* Normal degree of physical effort in typical office environment with comfortable, constant temperatures and absence of objectionable elements


* May be subject to interruptions


* May be required to lift a maximum of 25 lbs


* Meets established attendance and punctuality guidelines

COMPETENCIES:

Customer Focus

Understands customer needs, both internal and external, and looks for opportunities to provide the highest quality service

Quality Focus


* Looks for opportunities to provide the highest quality service.


* Maintains appropriate documentation


* Works with other employees/departments to ensure timely and quality service

Analysis


* Some analytical/problem solving skills


* Some research skills


* Mathematical proficiency preferred.

Planning


* Solid organizational skills


* Ability to prioritize and multi-task

Communication


* Solid written, verbal, and presentation skills


* Listens actively and communicates effectively with participants, co-workers, Clients, Employers and Vendors.

Interpersonal Relations


* Assists participants, co-workers, clients, employers and vendors in a friendly, courteous, and professional manner.


* Uses courtesy in communication and working with others.


* Works with other employees/departments to ensure timely and quality service


* Patience and rapport with others required.

Teamwork...